Navigant Credit Union
  • 06-Nov-2020 to 05-Jan-2021 (EST)
  • Call Center
  • Smithfield, RI, USA
  • Hourly
  • Part Time

PT Benefits


We're growing, and would love for you to join our team! Navigant Credit Union currently has a position open in our Call Center -- and we're looking to speak with some dynamic, talented individuals about joining the Navigant family.

Navigant Credit Union has long been recognized as one of Rhode Island's premier Credit Union institutions and has been recently recognized by Providence Business News as the #1 Best Place to Work in Rhode Island for the large employer category for the sixth year in a row! Established in 1915, we have served generations of satisfied members with our focus on providing unmatched customer service in the industry.

We offer competitive pay and great employee benefits including a 401k plan with company match, time off benefits to promote work/life balance and on-site banking at our corporate offices in addition to our 20 other branches. Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center. As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed. These are just some of the benefits of working at Navigant Credit Union.

If you believe you have what it takes and are interested in joining our team of financial service professionals, we want to hear from you!

General Summary

Provides professional, courteous, and knowledgeable assistance to the Credit Union's members via telephone and email, responding to requests to provide account information, execute transactions, resolve problems and address complaints. Assists members with their various products and services while following proper procedures and policies and while promoting and cross selling the full suite of Credit Union products and services. Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special projects.

DUTIES

Essential Functions

1.Represents the Credit Union to members in a courteous and professional manner and provides prompt, efficient and accurate service in the processing of transactions and follow up to requests and problem resolution.

2.Provides, via telephone and email, general and specific information concerning Credit Union services, products and policies.

3.Provides a full range of professional, technical and general support to members for all electronic services, including Internet Banking, Bill Payment and Online Account Opening services.

4.Remains current and knowledgeable on the various products and services offered by the Credit Union.

5.Promotes Credit Union products and services and cross-sells when appropriate.

6.Commences process to open new accounts for share, checking, individual retirement accounts, money market accounts, certificates of deposit, and consumer loans. Completes all documentation to ensure compliance with laws, regulations and internal procedures.

7.Responds to member requests, problems and complaints and/or directs them to the proper person for specific information and assistance.

8.Provide members with excellent service on every call.

9.Perform other administrative and clerical duties as required.

10.Document calls when appropriate with regards to member inquiries utilizing available information system technology.

11.Must be available to work a rotating shift-type schedule.

 

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

QUALIFICATIONS

Knowledge, Skills and Experience

1.Professional, well-developed interpersonal skills necessary for serving credit Union members and projecting a positive image as a representative of the Credit Union.

2.Extensive knowledge of credit union products and services required.

3.High school diploma plus at least two years in the member service and/or teller area of a credit union or another financial institution; secretarial skills a plus.

4.Excellent verbal and listening skills. Ability to communicate clearly and effectively with members via telephone and email.

5.Ability to recognize and manage assertive and irate member calls.

6.Ability to manage length of calls.

7.Strong mathematical and computer skills required.

8.Excellent organizational skills and ability to prioritize duties. Ability to work effectively in a dynamic, fast paced, high volume Call Center.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Full Job Description
Navigant Credit Union
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