Navigant Credit Union
  • 23-Mar-2021 to 22-May-2021 (EST)
  • Chapel
  • Cumberland, RI, USA
  • TBD
  • Hourly
  • Full Time

Benefits Eligible

We're growing, and would love for you to join our team! Navigant Credit Union currently has a position open in our Cumberland/Chapel branch -- and we're looking to speak with some dynamic, talented individuals about joining the Navigant family.

Navigant Credit Union has long been recognized as one of Rhode Island's premier Credit Union institutions and has been recently recognized by Providence Business News as the #1 Best Place to Work in Rhode Island for the large employer category for 6 years in a row! Established in 1915, we have served generations of satisfied members with our focus on providing unmatched customer service in the industry.

We offer competitive pay and great employee benefits including medical, dental and vision coverage for you and your dependents, life and disability insurance plans, 401k with company match, time off benefits to promote work/life balance and on-site banking at our corporate offices in addition to our 20 other branches. Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center. As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed. These are just some of the benefits of working at Navigant Credit Union.

If you believe you have what it takes and are interested in joining our team of financial service professionals, we want to hear from you!



The Assistant Branch Manager is responsible for directing and administering the operational efforts of the Branch. Ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Supports in the monitoring of employee sales and goal achievement. Assists Branch Manager in the training, directing, coaching, and supervising of Branch staff. Must remain knowledgeable in all facets of the office operations. Is liable for the complete and accurate execution of these functions.


1. Coordinates the activities and duties of the Teller and Member Services departments. Organizes the staff so that the necessary personnel are properly servicing the members in a timely manner. Assists Branch Manager in conducting an ongoing evaluation of staff to determine that duties are being performed accurately, efficiently, and timely. Ensures that schedules are set for opening, closing, lunches, Saturdays, etc. Trains supervisors and takes responsibility for their development and growth.

2. Works with the Training Department to coordinate the training for staff in all areas to ensure accurate performance of procedures. Trains staff on current or new procedures and programs to ensure that all services are being handled properly.

3. Assists Branch Manager in coaching each representative regularly and reviewing sales activities. Shadows and monitors and suggests training needs to the Training Department as necessary. Monitors monthly goals for each department. Holds bi monthly sales meetings that include role-playing, promotional development and goal attainment. Reviews credit union strategic goals with staff.

4. Ensures all cross-sell and referral opportunities are taken with new and existing members, as accounts are opened up. Ensures proper follow-up with new members and thank them for their business (i.e. Member Call Back Program.)

5. Actively promotes and participates in the Lender Development Program. Maintains performance logs and reports. Motivates staff to follow the Lender Development Program techniques with credit union members. Responsible for educating and promoting protection products to members.

6. Is accountable for opening and/or closing the office. Issues necessary keys and cash boxes to appropriate personnel. Is responsible for the controls of the keys. Oversees security (alarms, videos, cameras, etc.) of building and reports problems and alarm trips to supervisor.

7. Makes decisions and broadens policies to protect the credit unions interest and to the satisfaction of the member. Assists members with unusual or difficult situations.

8. Approves or rejects loans according to authorized limits. Refers questionable or over-limit loans to Branch Manager or SLO queue within 24 hours.

9. Ensures that necessary vault cash, ATM and CDMs are balanced and adequately supplied. Ensures that night drop are posted daily at scheduled times.

10. Services members' needs for Loans and Member Services via phone, mail, and walk-ins according to authorized procedures.

11. Ensures that daily work is forwarded promptly to Main office. Delegates duties to staff appropriately and as necessary.

12. Required to work Saturdays as scheduled.

13. Performs all other duties as assigned by Branch Manager.

14. Represents the credit union and participates in local civic and community organizations outside of the branch and during business development opportunities.


The Branch must achieve established success factors in order for the Assistant Branch Manager to receive a monthly incentive. The Assistant Manager must ensure that branch baselines are achieved on a routine basis. Implementation of action plans is required when goals are not met.

Maintains control of staffing and overtime costs associated with effectively operating the branch. Escalates items of concern to Branch Manager or Senior Management for review as necessary.


Knowledge, Skills and Experience

1.Associate degree or completion of a specialized course of study at a business or trade school.

2.Minimum of two years of related experience.

3.Previous supervisory/management experience; minimum of six months leadership experience within the past three years. Ability to coach and develop employees is essential.

4.Basic computer and Windows skills required. Intermediate mathematical skills, proven written and verbal communications, and use a 10-key adding machine or keyboard required.

5.The ability to make decisions in a fast-paced environment and handle member inquiries and/or complaints tactfully.

6. Previous sales experience and sales coaching experience highly desirerable.


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Full Job Description
Navigant Credit Union
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