Navigant Credit Union
  • 06-Jun-2022 to Until Filled (EST)
  • Electronic Services
  • Smithfield, RI, USA
  • Hourly
  • Full Time

Benefit Eligible


Are you ready to join a growing company that offers room for career advancement, competitive pay, a sign-on bonus and a robust benefit package? One that has been consistently recognized by Providence Business News as a Best Place to Work in Rhode Island for the large employer category? Then look no further!

Navigant Credit Union currently has a position in our IT Department- and we're looking to speak to some dynamic, talented individuals about joining the Navigant family.

Navigant Credit Union has long been recognized as one of Rhode Island's premier Credit Unions. Established in 1915, we have served generations of satisfied members with our focus on providing customer service unmatched in the industry.

We offer medical, dental and vision coverage for you and your dependents, life and disability insurance plans, a 401K program with company match and time off benefits to promote work/life balance; on-site banking at our corporate office in addition to our other 21 branches. Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center. As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed. These are just some of the benefits of a career with Navigant Credit Union.

If you believe you have what it takes and are interested in joining our team of financial services professionals, we want to hear from you!


GENERAL SUMMARY

The Electronic Payments Rep, following established policies and procedures, supports members and Navigant staff in understanding and utilizing Credit Union products and services related to ATM/Debit Cards and processing requests/transactions as appropriate. Reports employee/member/system/service issues to management for escalation and resolution. Aids coworkers in completing tasks properly.


MAJOR RESPONSIBILITIES (in descending order of importance and should be no more than 10, if possible)

  1. Balances various ATM and network reports to the Network Daily Settlement GL and posts daily adjustment to members accounts.
  2. Monitors and research reported ATM general ledger discrepancies, posts adjustments and fee reversals as needed and follows strict adherence to Regulation E guidelines and credit union policy.
  3. Monitors and maintains Enfact Cases. Updates case and card status as verified with the member and/or Navigant Employees, per policy and procedures. Reports and escalates potential fraud trends to team leaders for investigation and resolution.
  4. Verifies Dispute Expert Cases originated on 24x7 Card Care and identifies any problem cases. Escalates case errors with Dispute Expert. Keys in non-member disputed transactions into Dispute Expert system.
  5. Performs weekly reconciliation of IBKs utilizing multiple reports, performs batching of checks daily, and investigates and resolves any discrepancies.
  6. Research member and staff inquiries and aids those with questions regarding the Electronic Payments offered.
  7. Validates branch documents and forms daily. Processes necessary requests in a timely manner.
  8. Performs a variety of administrative tasks, including but not limited to: manually adding agreements to card processor that didn't carry over from core system, updating 2nd savings/checking account correctly, placing/updating travel exclusions on members cards, ordering replacement cards for members who have reported their card stolen/lost, ordering and inventorying of various supplies, maintaining online system for gift & prepaid VISA cards and preparing a variety of on-going and/or special reports.
  9. Performs other IT/Electronic Payments related duties as assigned by the Electronic Payments Manager.

QUALIFICATIONS:

Education

High School diploma or equivalent (GED) education. Some college level courses desirable.

Experience/Skills/Knowledge:

  1. Minimum of 1 year financial institution operations experience preferred.
  2. Must display a positive attitude and show and aptitude and eagerness to learn quickly.
  3. Strong problem-solving skills, ability to analyze and solve problems independently.
  4. Must have a strong attention to detail.
  5. Excellent oral, written, telephone and interpersonal communications skills. Communicates clearly and precisely. Listens carefully and asks questions to clarify understanding.
  6. Must have the ability to comprehend and perform duties independently.
  7. Must have strong service orientation in alignment with the Credit Union's mission and core values.
  8. Must have the ability to prioritize multiple tasks/projects to meet deadlines.
  9. Must be able to work effectively in team settings, work cooperatively on shared tasks and coordinate efforts.
  10. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
  11. Ability to utilize standard office equipment including but not limited to: copier, telephone, etc.

GENERAL DESCRIPTION:

In terms of physical requirements, this position requires work best described as:

n Sedentary ¨ Light ¨ Medium ¨ Heavy ¨ Very Heavy

PHYSICAL TASKS:

  • Standing/Walking/Bending/Stooping - Occasional
  • Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous
  • Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). - Continuous
  • Reading - Ability to receive information through fax, e-mail and text messages - Continuous

AUDIO / VISUAL:

  • Requires vision to perform work dealing with data and figures and computer screens. - Continuous

PSYCHOLOGICAL/MENTAL DEMANDS:

  • Responds positively and productively to stressful (internal and external) member situations - Continuous
  • Assists others to work harmoniously and effectively as part of a work team. - Continuous
Full Job Description
Navigant Credit Union
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