Navigant Credit Union
  • 12-Jan-2023 to Until Filled (EST)
  • KCMH
  • Warwick, RI, USA
  • Hourly
  • Full Time

Medical, Dental and Vision; Vacation/Sick/Personal Time; Paid Holidays; 401K

We are growing and would love to have you join our team! Navigant Credit Union currently has a position available in our Kent County Hospital branch - and we're looking to speak to some dynamic, talented individuals about joining the Navigant family.

Navigant Credit Union has long been recognized as one of Rhode Island's premier Credit Union institutions and has been consistently recognized by Providence Business News as a "Best Place to Work in Rhode Island" for the large employer category. Established in 1915, we have served generations of satisfied members with our focus on providing unmatched customer service in the industry.

We offer competitive pay and great employee benefits including medical, dental and vision coverage for you and your dependents, life and disability insurance plans, 401k with company match, time off benefits to promote work/life balance and on-site banking at our corporate offices in addition to our 22 other branches. Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center. As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed. These are just some of the benefits of working at Navigant Credit Union.

If you believe you have what it takes and are interested in joining our team of financial service professionals, we want to hear from you!


Under general supervision, but following established policies and procedures, provides leadership and direction to the Tellers. Delivers exceptional customer service, aligned with the Credit Union's core values and mission statement. Supervises sales and service programs to ensure goals are communicated, met and improved. Responsible for the efficient and effective delivery of products and services to members. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services. Provides such member services as opening new accounts, ordering checks, account maintenance, corrections, etc. Interviews and assists members complete loan applications, obtains pertinent loan information and prepares necessary paperwork to disburse loans.


  1. Maintains security and compliance with Credit Union Security Plan.
  2. Assists Head Teller with daily functions such as reviewing reports; processing ATM transactions; ordering and verifying cash shipments; verifying and balancing the vault, ATM and cash recycler; and balancing and closing the branch.
  3. Oversees the tellers, prepares schedules, responds to questions/concerns, and delegates work as needed.
  4. Overrides teller transactions based on authority within policy and procedure.
  5. Handles escalations and member complaints related to the Tellers' functions.
  6. Conducts monthly/quarterly audits: card stock inventory, official checks and money orders, night deposit contracts, and surprise cash/check audits for tellers.
  7. Responsible for daily and monthly reports: overrides and teller differences.
  8. Performs teller transactions, both operational and sales oriented.
  9. Opens new member accounts and provides information to new and prospective members by explaining and cross-selling Credit Union products and services. Completes forms for opening and processing all types of accounts, including share, share draft, money market, certificates, IRAs, etc.
  10. Maintains and services existing members' accounts: address changes, names changes, check re-orders, wire transfers, stop payments, etc.
  11. Monitors teller performance by completing quarterly "Member Experience" evaluations and coaches tellers on the spot and during one on one meetings.
  12. Provides input to Head Teller and Branch Management with performance management, disciplinary actions, and employee evaluations.
  13. Originates, underwrites and closes Consumer Loans offered by the Credit Union.



High school diploma or equivalent (GED) education required.


  1. Preferred: Minimum 3 years previous experience as an Assistant Head Teller/Teller/MSR. Demonstrated knowledge of CU policies and procedures.
  2. Excellent verbal, written, telephone and interpersonal communication skills. Must possess a strong service orientation and willingness to sell products and services.
  3. Excellent organizational, analytical and problem-solving skills.
  4. PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet.
  5. Ability to function in a financial institution branch environment and utilize standard office equipment, including but not limited to: PC, fax, copier, currency counter, money order encoder, telephone, etc. Ability to lift a minimum of 25 lbs. (coin bags). Some local travel required.

Full Job Description
Navigant Credit Union
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Follow Jobs:
  • Follow Our Jobs On Facebook
  • Share This Page
  • Facebook Twitter LinkedIn Email
Logo Contact Us Locations Menu En Espanol Personal Business Rates