Navigant Credit Union
  • 27-Feb-2023 to Until Filled (EST)
  • Collections
  • Smithfield, RI, USA
  • Hourly
  • Full Time

Benefit Eligible


People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.

Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

About the Role:

Under general supervision, but following established policies and procedures contacts members (via telephone, mail, e-mail) in an effort to resolve the delinquent status. Maintains related records and summaries of delinquent account activity. Collects overdrafts, negative share accounts and delinquent loans. Counsels members on various financial planning and budgeting tools. Ensures Collection activities are in compliance with state and federal regulations and Credit Union policies and procedures. Maintains the delinquency rate according to Credit Union goals and maximizes the charge-off and recovery process. Responds to questions and/or provides information upon request from members (internal and external). Processes requests/transactions, as appropriate. Assists members and potential members in understanding and utilizing Credit Union products and services.

What You Will Do: (in descending order of importance)
1. Collects all past due accounts. Communicates and counsels members with delinquent accounts using specific knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act.Counsels members with delinquent loans using specific knowledge of good collection techniques to maintain good relationships with delinquent members and yet avoid losses.
2. Collect on Mortgage Loans owned by secondary market investors (FreddieMac).
3. Coordinate loan modifications and troubled debt restructures with member mortgage accounts.
4. Responds to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity. Reviews debt proposals from debt management organizations to work out reduced payments on delinquent and non-delinquent accounts.
5. Responsible for but not limited to, recommending which accounts to charge off, repossession, legal action, settlements on charged off accounts, freezing shares for delinquent purposes, answering court attachments, handling bankruptcies, and when necessary, works with the credit union-approved collection attorney to collect accounts through legal means.
6. Gather information regarding delinquent loan activity for the VP, Collections. Recommends delinquent
accounts to be charged off.
7. Responsible for preparing a variety of reports on a weekly, monthly, quarterly, etc. basis, and for
recommending policy and developing procedures to assure compliance with state and federal regulations.
8. Represents the Credit Union at legal proceedings. Negotiates with attorneys on bankruptcy and other legal issues.
9. Coordinate foreclosures for both Credit Union owned and secondary market owned properties.
10. Coordinate mortgage short sales dealing with real estate brokers, lawyers and other financial institutions.
11. Coordinates repossessions. Initiates appropriate action to sell or dispose of repossessed vehicles. Assigns accounts to outside Collection agency, according to policy. Responds to court garnishments and levies.
12. Performs other collections and/or administrative related duties as assigned by the VP, Collections.


High school diploma or equivalent (GED) education required.

1. Minimum 2 years progressively responsible experience in consumer loan collections and delinquencies
preferably in a financial institution.
2. Demonstrated knowledge of Fair Credit Debt and Collections Act and lending policies and procedures.
3. Knowledge of secondary market regulations, policies, procedures and experience with FreddieMac
workout prospector software.
4. Excellent oral, written telephone and interpersonal communication skills.
5. Excellent organizational, analytical and problem solving skills.
6. Ability to deal with difficult members, resolve problems and work well under pressure.
7. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
8. Ability to manage multiple projects/priorities simultaneously and produce the desired results.
9. Ability to function in a commercial business office environment and utilize standard office equipment
including but not limited to: fax, copier, telephone, etc. Some travel required. Ability to lift a minimum
of 25lbs. e.g. file boxes

Navigant Credit Union
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