Navigant Credit Union
  • 14-Aug-2018 to 28-Sep-2018 (EST)
  • Loan Servicing
  • Smithfield, RI, USA
  • Hourly
  • Other

Benefit Eligible

We are growing and would love to have you join our team!

Navigant Credit Union has long been recognized as one of Rhode Island's premier Credit Unions institutions and has recently been recognized by Providence Business News as the #1 Best Place to Work in Rhode Island for the large employer category for the fourth year in a row! Established in 1915, we have served generations of satisfied members with our focus on providing customer service unmatched in the industry.

We offer competitive pay and great employee benefits, including medical, dental and vision coverage for you and your dependents, life and disability insurance plans, 401K program with company match and time off benefits to promote work/life balance. Navigant Credit Union promotes good health and wellness by providing all employees free access to an on-site fitness center.   As a growing organization, we offer opportunities for advancement as well as tuition assistance and training to position our employees to succeed. These are just some of the benefits of a career with Navigant Credit Union.

If you believe you have what it takes and are interested in joining our team of financial service professionals, we want to hear from you!


Under general supervision, but following established policies and procedures, performs a broad range of loan servicing functions for all loan products including mortgage loans, consumer and commercial loans. Provides excellent service to members and employees regarding loan input data, posting loan payments, payoffs, reversals, and disbursements. Responds and fulfills loan servicing requests from members and employees in a timely manner.  

MAJOR RESPONSIBILITIES (in descending order of importance)

  1. Responsible for assigned monthly reports to be completed in a timely and accurate manner.
  2. Processes daily fundings (disbursements) for new loans of all types offered by the Credit Union.  
  3. Conduct a post-closing review of critical loan data using appropriate procedures and checklist.
  4. Researches and fulfills daily loan maintenance requests from the Call Center, retail banking and other departments within a predetermined time frame as designated by the department supervisor.
  5. Process paid loan files to include breaking down the files, preparing releases and communicating with all parties as needed.
  6. Monitors and administers the servicing, cancellations, forced placement, and re-instatement for all home insurance and flood insurance.
  7. Utilizes tact and experienced-based knowledge to resolve member (internal and external) problems, explaining specific policies and products while representing the CU in a professional manner and maintaining positive customer relations.
  8. Ensures adherence to federal, state and local laws and regulations, as well as internal policies and procedures.
  9. Performs other loan servicing processes as assigned by the VP of Loan Servicing.  




High school diploma or equivalent (GED) education required.


  1. Minimum 2 years' experience as a loan processor, or in a similar bank lending unit.
  2. Demonstrated knowledge of lending policies and procedures, laws and federal/state regulations.
  3. Must possess a strong service orientation and attention to detail.
  4. Excellent organizational, analytical and problem solving skills.
  5. PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
  6. Excellent verbal, written, telephone and interpersonal communication skills.
  7. Ability to function in a financial institution environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Ability to lift minimum of 25 pounds. Some local travel required.


           In terms of physical requirements, this position requires work best described as:

    n Sedentary     Light       Medium       Heavy       Very Heavy



  • Standing/Walking/Bending Stooping Continuous
  • Sitting- Continuous
  • Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous
  • Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). Continuous
  • Reading Ability to receive information through fax, e-mail and text messages - Continuous
  • Requires vision to perform work dealing with data and figures and computer screens. -Continuous



  • Responds positively and productively to stressful internal (employee)/situations. - Continuous
  • Assists others to work harmoniously and effectively as part of a work team. Continuous
Navigant Credit Union
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